INFORMATION

Newbie

Q. Transportation

For those coming by car

Be sure to purchase a parking ticket in advance.

For those coming by train

Shuttle bus available from Echigoyuzawa Station (¥1,000 / free return)

  • Drive time from the station to the festival is approximately 40 minutes but can take up to an hour during peak congestion.
  • It can take up to an hour to get on the shuttle bus during peak congestion. Be sure to leave plenty of time to get back to the station. Shuttle may not return to Echigoyuzawa station in time for the last train departing Echigoyuzawa during peak congestion.
  • There is no other way to return to Echigoyuzawa station when the shuttle is not running.

Official Tour Bus

Official Tour Busses depart from 16 cities across Japan directly to the festival venue.
Tickets available for purchase at the official tour center

Q. Here are some points that you may find useful when preparing your luggage.

Items to Stop the Spread of Infection

Be sure to bring a sufficient amount of masks (with mask case), portable disinfectant, disinfectant wipes, and other sanitary products.

Raincoat

Proper one for camping & hiking as no umbrellas are allowed in the festival site.

Thermos

Best to use for both hot and cold drinks.

Hand towel

Handy as sun shade, wipe, cooler, etc.

Extra change of clothes

In case of rain, sweat, mud.

Footwear

Sneakers, trekking shoes, or boots that have a good grip. It will get muddy.

Hat

To avoid sunburn, heat. A must!

Cold Weather Items

Cold tempuratures are expected in the evenings this year! The festival is at a high elevation and the nights can get cold. Long sleeve outer wear, fleece, or windbreakers are advised.

Garbage Bag

Large plastic garbage bags are convenient to use to store wet clothing, use as a seat and much more. Please also be sure to dispose of used face masks in a closable bag.

Pocket tissue

In case there's no toilet paper.

First Aid Kit

So that you can take care of any minor injuries such as abrasions. Best to have cream for bug bites (ticks, bees). Also best to have your usual medicines for headaches, stomach aches, or colds.

Light

Headlamp flashlights are best as you can keep both hands free. There are many places in the festival which are dark at night.

Mobile Battery

There are no places in the festival to charge your battery. It is best to bring a portable battery to charge your phone, etc.

Wallet

To keep money, credit cards safe. (e-Payment services are available on site.
*Mobile phones with overseas carriers unable to use e-Payment services at festival.)

Q. What shall I wear at the Festival?

Comfortable clothes that do not restrict movement and non-slip trekking shoes are recommended. The festival is being held at the end of August this year and low temperatures are expected at night. Use of long sleeved under garments, fleece jackets and waterproof outer shells / jackets are recommended.
Weather at the festival is likely to vary and extreme drops or rise in temperature is not rare. Please prepare clothing suited to all weather conditions. Water proof jackets and shoes will be very useful.
Bees, wasps and ticks reside in the area. Loose fitting clothes and exposing your skin should be avoided to prevent insects from coming in to your clothing.

Manners at the Festival

Q. What measures is the festival taking to stop the spread of Covid-19 infections?

The festival is following health and safety guidelines set by the Japanese government and local authorities in order to hold the festival. The festival askes for cooperation from all those attending.

Measures for stopping the spread of Covid-19 at Fuji Rock Festival '21

Q. Can I use a tent, flysheet, tarpaulin shelter, or parasol,etc., at the festival?

Use or possesion of tents, tarpaulin shelters, blue sheets and parasols,etc., are not allowed in the festival site.
The use of such equipment obstructs other people's views and takes up too much space, leaving others struggling to find space when crowded. The festival has found that unattended sun shades, etc., create large blocks of empty space that could be used by other festival attendees who had no space to stand to see the stage. The use or possesion of any such equipment (including tents, parasols, flysheets or tarp shelters, etc.) that occupy too much space and obstruct the view of other people is prohibited in the festival.

Q. Can I use a leisure sheet or a foldable chair?

The use of leisure sheets or "blue sheeting" inappropriate to the number of persons using the space and folding outdoor chairs are prohibited at the festival. Use of items such as folding chairs, even if of the type allowed into the festival, to save space is strictly prohibited.
It is also prohibited to occupy any amount of space for prolonged periods of time.
Use of blankets, sheeting or chairs are prohibited in the following areas.

Stricted Areas

  • Red Marquee Area (including outside of the Marquee tent.)
  • Areas forward of the sound booths and lighting towers at each stage and areas directly in front of the stages.

In recent years, the number of instances of sheeting or blankets being left unattended and thus people being unable to use a space even though nobody is there has increased. Please be sure to take sheeting, blankets, chairs and all belongings with you when moving about the festival.

Q. Can I bring and use my camera at the festival?

While it is permitted to bring and use cameras at the festival, photographing, filming and recording of performing artists is not allowed. Please also note that the use of "selfie sticks" while walking and in areas near the front of the stages or when congested is not permitted.

Q. Can I bring glass bottles or cans?

Glass bottles and cans are not allowed in the festival site. Bottles and cans may not be transported into the festival in cooler boxes.

Be sure to check the rules and regulations for a full list of restricted items.

Q. Can I bring alcoholic beverages into the festival?

Bringing alcoholic beverages into any area at the festival including the campsite is not permitted.

Q. Is there any policy about smoking?

Smoking is not allowed inside the festival.
Be sure to use a designated smoking area when smoking.

Q. Can I bring my pet?

Pets are not allowed in the festival site.

Q. Can I use an umbrella?

Use of umbrellas are not allowed in any areas of the Festival including campsites. Sharp tips cause hazards and can be dangerous when obstructing others' field of vision. Umbrellas are not usefull during heavy rain. Please bring a proper water-proof jacket for camping or mountain hiking.

Q. Can I sleep in a car?

"You can but please turn off the engine.
Also, parking is not allowed in places that are not parking lots in the areas surrounding the festival.
Parking is not allowed along national roads or store entrances."

Baby / Disabled person

Q. From what age does a child need an entrance ticket?

"Children aged 16 or below and accompanied by an adult may enter free of charge this year only. Campsite is also free of charge for children 16 and younger this year only.
(Proof of age will be required for children aged 16 or younger even if accompanied by an adult so please be sure to bring a form of identification with date of birth on it.)"

Q. Is there a play area for children?

KIDS LAND has facilities for children. Please note children cannot be left there unaccompanied.

Q. Is there a nursing area?

If you need a diaper changing or nursing place, you can use Kids Land or the first aid tent.

  • Please refrain from using the first aid tent for children's naps nor can children be left at the first aid tent unaccompanied.
  • We don't supply diapers. Please bring your own.

Q. People with Disabilities

Differently abled persons who are unable to view the performances on stage should tell the staff in the sound & lighting control booth so that we can help you get a better view.

If you are a physical disability certificate holder and plan to attend the festival, please contact us prior to the festival at 03-5720-9999 (weekdays 12:00-18:00).
*Hours will be limited to 12:00 to 3:00 pm on weekdays for the foreseeable future.

Q. Wheelchair Facilities at the Festival

Green stage area wheelchair space

This space is reserved for people in wheechairs at the Green stage audience area. Use of the area is limited to people in wheelchairs and one attendant.

Wheel chair access toilets

Wheelchair accessable toilets are located throughout the festival.

Q. Who can use the Priority Tent?

The priority tent is located at the far back of the Green stage audience area and is reserved for the following people only:

  • People with disabilities and an accompanying person.
  • Pregnant women and an accompanying person.
  • Preschool age children and an accompanying adult.
  • The use of the priority tent is strictly limited to the above.

Please note

  • The Priority Tent is a temporary rest space. Use of the space will be kept to under 1 hour for each use.
  • Those who have a Disabled Person Booklet may use the tent throughout the day as needed. (Those without a Booklet are asked to refrain from using the tent.)
  • Accompanying persons are limited to 1 person.
  • The entry by a group of people is not allowed even if the group includes a person listed above.
  • Please refrain from leaving your belongings unattended in the tent.
  • If you would like to use the tent, please inform the attendant at the entrance to the tent.
  • Please note that space is limited and not guaranteed for use when crowded.

Q. Priority Toilets

Priority toilet facilities are available in each area for disabled persons, those accompanying small children, children, pregnant women and older festival goers. Anyone may use the priority toilets but please give use of the facilities to the above persons.

Service

Q. Can I send my bags to Fuji?
*Available for use within Japan only. Bags sent from overseas addresses will not be accepted.

You can send bags to and from the festival.
Official Tour bus ticket holders can use the exclusive Tour Bus Shipping counter. Please see Official Tour Center for more details.

Sending Bags in Advance

"Send your camping gear or larger bags on ahead to Fuji Rock Festival in advance!
Send you bags from any Yamato Transport office or participating convenience store. Don't forget to take advantage of the home pick up service!
Yamato Transport Service Center] 0120-01-9625 (Toll Free)"

Please Note

  • When packing bags
    • · Please do not combine more then 1 bag/package using tape, rope, etc. Each parcel requires a delivery slip. (Combines packages may come apart during transport leading to one or more of the packages not being delivered.)
  • Send well in advance
    • ・Be sure to send your packages by Saturday August 14th in order to ensure on-time delivery.
  • Please note, "Yamato Bin", "Cool Ta-Q Bin" and delivery time selection services cannot be used.
    • What is Yamato Bin? Delivery service for over-sized packages.
  • Please be sure not to lose your "Customer Copy" of the delivery slip and bring it with you to the festival. The customer's copy of the delivery slip will be needed to claim your package.
  • Please note that some packages may not be accepted due to size or contents.
  • Delivery service is a contract between the sender and delivery company and the festival organizers will not be held responsible for any accidents, etc., during delivery.
  • Please contact the delivery company for more details.
Recipient Address [YOUR NAME IN KATAKANA]
Fuji Rock Naeba Yamato Transport Counter
202 Mikuni, Yuzawa-cho, Minami-Uonuma-gun,
Niigata 949-6292
Sender Info Phone No.: [YOUR MOBILE PHONE NUMBER]
Address: [YOUR HOME ADDRESS]
Name: [YOUR NAME IN KATAKANA]
Delivery Date Be sure to enter the date you will pick up your package.

Parcel Size

Size 60 Within 60 cm Up to 2 kg
Size 80 Within 80 cm Up to 5 kg
Size100 Within 100 cm Up to 10 kg
Size120 Within 120 cm Up to 15 kg
Size140 Within 140 cm Up to 20 kg
Size160 Within 160 cm Up to 25 kg

Size and Weight Standards: 1 inch=2.5 cm, 1 feet=30 cm, 1 pound=0.45 kg
*Please note parcels larger then the above cannot be sent.

Package Pick Up Times At The Festival

Aug 19: 12:00 PM to 9:00 PM
Aug 20: 8:00 AM to 5:00 PM
Aug 21: 8:00 AM to 5:00 PM
Aug 22: 8:00 AM to 5:00 PM
Aug 23: 6:00 AM to 12:00 PM

*Please note that pick up services are not available at times other then the above.

Pick Up Counter

"Yamato Transport Ta-Q-Bin Counter" located at the Fuji Rock shop area outside the festival gate.

Send Your Bags Home

Send your bags back home from Fuji Rock Festival.

Please Note

  • When packing bags
    • Please do not combine more then 1 bag/package using tape, rope, etc. Each parcel requires a delivery slip. (Combines packages may come apart during transport leading to one or more of the packages not being delivered.)
  • Send well in advance
    • Be sure to send your packages by Saturday August 14th in order to ensure on-time delivery.
  • Please note, "Yamato Bin", "Cool Ta-Q Bin" and delivery time selection services cannot be used.
    • What is Yamato Bin? Delivery service for over-sized packages.
  • Please be sure not to lose your "Customer Copy" of the delivery slip and bring it with you to the festival. The customer's copy of the delivery slip will be needed to claim your package.
  • Please note that some packages may not be accepted due to size or contents.
  • Delivery service is a contract between the sender and delivery company and the festival organizers will not be held responsible for any accidents, etc., during delivery.
  • Please contact the delivery company for more details.
Recipient Address [YOUR NAME IN KATAKANA]
Fuji Rock Naeba Yamato Transport Counter
202 Mikuni, Yuzawa-cho, Minami-Uonuma-gun,
Niigata 949-6292
Sender Info Phone No.: [YOUR MOBILE PHONE NUMBER]
Address: [YOUR HOME ADDRESS]
Name: [YOUR NAME IN KATAKANA]
Delivery Date Be sure to enter the date you will pick up your package.

Parcel Size

Size 60 Within 60 cm Up to 2 kg
Size 80 Within 80 cm Up to 5 kg
Size 100 Within 100 cm Up to 10 kg
Size 120 Within 120 cm Up to 15 kg
Size 140 Within 140 cm Up to 20 kg
Size 160 Within 160 cm Up to 25 kg

Size and Weight Standards: 1 inch=2.5 cm, 1 feet=30 cm, 1 pound=0.45 kg
*Please note parcels larger then the above cannot be sent.

Package Pick Up Times At The Festival

Aug 19 12:00 PM to 9:00 PM
Aug 20 8:00 AM to 5:00 PM
Aug 21 8:00 AM to 5:00 PM
Aug 22 8:00 AM to 5:00 PM
Aug 23 6:00 AM to 12:00 PM

*Please note that pick up services are not available at times other then the above.

Pick Up Counter

"Yamato Transport Ta-Q-Bin Counter" located at the Fuji Rock shop area outside the festival gate.

Q. Can I leave my baggage somewhere?

There are coin lockers and also an area to store your belongings located outside the festival entrance in the shop area.

Coin Lockers

Price¥500

Storage Area

Price¥1,000 (Per day/Per item) Accessible at any time.
《Operating hours》
Aug 20 (Fri) 7:00 - Aug 23 (Mon) 12:00 / Accessable 24hours a day
《Notice》
*Valuable items, cash or dangerous items will not be accepted.
*Please review all other terms and conditions at the storage location.

Q. Is there a signal for my mobile phone?

Yes but the quality of signal depends on your provider. There may be times when your connection is poor.

Q. Is there a place where I can charge my mobile phone?

Not as a service offered by the festival. (Some vendors may offer offer such service)

Q. Can credit cards be used?

Credit cards can be used at the following areas

The shops that take credit card

  • Official merchandise booth / Artist goods booth
    (Please note that credit cards can only be used for purchases of ¥5,000 yen or more and are limited to one time payments). Cards which can be used: VISA / MASTER CARD
  • Official GAN-BAN shop
    (Please note that credit cards can only be used for purchases of ¥5,000 yen or moreand are limited to one time payments.) Cards which can be used: VISA / MASTER / JCB

Conditions for use of credit card

There is no exclusive lane for credit card users therefore please mention that you would like pay by card when checking out. Please note there may be a chance that your card cannot be processed due to poor service connection and we ask for your understanding.

Q. Can we pay with e-money?

E-money is accepted at food and beverage booths both inside and outside the festival site and merchandise booths. (Not available at some shops)

Accepted Card Types (Subject to chnge without notice)

Kitaca / Suica / PASMO / TOICA / manaca / ICOCA / SUGOCA / nimoca / Hayakaken / QUICPay / iD / nanaco / Rakuten Edy / WAON / PayPay

Campsite

Q. What do I need to camp at the festival?

Tent

A waterproofed camping or hiking tent.
*If your tent is new, we suggest putting it together once before coming to the festival. It may be raining when you arrive to the festival so its best to practice before hand and you can check that you have all the bits and pieces.

Sleeping Bag

It gets very cold at night. Be sure to bring a sleeping bag that is good for cold weather.

Sheets / Mats

Many tents get flooded when it rains hard. It is best to use plastic sheeting inside and outside to prevent getting wet.
*The use of tarps is prohibitted.

Q. Can you rent a tent?

テント

Tents are not available to rent at the campsite. Be sure to bring your own tent and everything required to use it.
Tents are available for rent at the bus tour campsite "Pyramid Garden" (advance reservation required).

Q. Are there toilets and showers at the campsite?

Yes. Please check the on-site maps for locations.

Q. Where can I eat at the campsite?

Please make use of the food stalls at the campsite area and area outside the festival. There are stalls open in the morning.
*There is no barbeque area. No cooking will be allowed at the campsites.
(Cooking is allowed within your alloted space at the auto-camp area, "Moon Caravan".)

Q. What should I do if I injure myself in the campsite?

Please go to the campsite information booth or a nearby first aid tent.

Q. Can I charge my phone in the campsite?

There are no charging services in the campsite. We suggest bringing a mobile battery to charge your phone. (Use of generators is not permitted.)

Q. Can I use a umbrella in the campsite?

Use of umbrellas are not permitted in the campsite area or anywhere in the festival.

Q. Can I smoke in the campsite?

Smoking is not permitted in the campsites.
Be sure to use a designated smoking area.

Q. Can I bring my pet to the campsite?

Pets are not allowed into the campsite.
(Pets attended by the owner are permitted in the Moon Caravan and Dog Run areas)

Q. Can I use a skateboard in the campsite?

Skateboards are not permitted in the campsite nor festival. Bicycles are also not permitted in the festival but bicycyle parking is available outside of the festival gates.

Q. Can I leave my tent up while I go see the festival?

Yes.
Do not leave valuables in your tent and be sure to take them with you. The festival is not responsible for damaged or stolen items. Be sure to close up your tent when leaving it and well as make sure the tent is securly fixed to the ground with pegs or ropes, etc.
*The campsite is very large and there are many of the same type of tents. Many people lose track of where their own tent is located. We suggest you mark your tent and personalize it to make it easier to find.

Misc.

Q. JR Echigoyuzawa Station

Echigoyuzawa station closes between the hours of 12:00 midnight and 5:30am. Entrance to the station and its grounds is prohibitted during these hours.

Q. Parking

  • Parking along national highways or near the festival parking lot before the parking lot opens is prohibitted.
  • Be sure to check what time your parking lot opens before arriving.
  • Do not park illegally in the areas surrounding the festival.

Q. Can I throw my garbage away?

"Garbage receptacles are available in the festival and campsite.
Do not leave your garbage around and be sure to throw it away in the correct bin.
Please note leisure sheets, folding chairs, tents, etc., may not be left at the festival.
The garbage bags available upon entry to the festival as well as the toilet paper used in the festival are made from recycled garbage from the previous years' festival.
Sort your garbage and pass it on to next year's Fuji Rock! "

Q. What kind of insects are there at the festival?

Unlike in urban areas, there are insects such as bees, wasps, mosquitos and ticks in the area where the festival is located.
Although the festival works to remove dangerous beehives before the festival starts, it is not possible to find all hives so please be cautious. It is important to be careful about unexpected insect bites in natural surroundings.

Please use insect repellent and protect yourself.
Please do not enter the woods and other restricted areas.

Bees and wasps

  • Don't go near the hives. As long as you don't go near them, they won't attack you.
  • Beware of loose fitting clothes as you don't want ants in your pants!
  • Avoid yellow or black clothes or hats. Yellow and black stripes are particularly dangerous!
  • Avoid strong smelling perfume or cosmetics.
  • If a bee comes flying around you, move away slowly. If it is already very close to you, try to crouch down very slowly. Due to a bee's nature, you may be able to disappear from its sight by doing so.
  • White hats and clothes are considered relatively safe to wear.

Ticks

Ticks here are different from the mites that you find in houses. Ticks suck the blood of medium to large animals. If ticks carry viruses when you come in contact with them, it may cause infection. This may result in nausea, fever, rash or in some cases, facial palsy.

  • Wear brightly colored finely woven fabrics with a smooth surface.
  • Avoid loose fitting clothes and tuck trouser bottoms into your boots/socks.
  • When you get back to your accommodation, check for any trace of bites. Also check your clothes, hair and scalp in case you carried any ticks with you.
  • When you find a tick on your skin, don't squash it. Pull it off gently, ideally with tweezers. (Within 4 hours if possible.)
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